A new hair-product recall gives Canadian shoppers a reason to check the bathroom cupboard before replacing their styling supplies. Health Canada published a recall on September 21, 2026, for certain lots of Schwarzkopf Professional Osis Grip Mousse in the 6.76 fl oz/200 mL size. The company reported that 90,089 affected units were sold in Canada between November 2023 and June 2026. That sales window makes this more than a check of your latest purchase: an older can or unopened backup could also be involved. The immediate instruction is straightforward: stop using the recalled product and return it to the place of purchase for a refund. This is a specific product-and-lot recall, not a warning covering every Schwarzkopf shampoo, mousse or styling product.
The problem is the packaging, not a reported failure to hold a hairstyle. According to Health Canada, the recalled product can leak from its package when under pressure. The leakage and resulting pressure may cause the package to burst, creating a risk of injury or property damage. As of September 18, the company had received one incident report and no injury reports in Canada. Those figures describe reports received by that date; they are not a reason to keep using a recalled can until something goes wrong. Noovo's September 21 coverage, translated from CTV News, also reports the packaging hazard and the stop-use instruction. If a can is already leaking or damaged, ask Henkel for handling and return guidance rather than trying to test it or repair it yourself.
Start with the full product name and the 200 mL size, then compare the lot code character by character. Health Canada's notice includes product photos and an image showing the lot-number location. Its affected lots are: 2901X4577N, 2901X4578N, 290265P91O, 290665Q30O, 290855N31O, 290866R38P, 290994281N, 291046L06P, 291174W17N, 291435H76O, 291435H77O, 291455N33O, 291515A59O, 291515A99O, 291515B01O, 291555N33O, 291615B01O, 291616B68P, 291716B69P, 291825E960, 291925E96O, 292015B73O, 2928Y538BO, 2928Y539BO and 293066U32P. Pay particular attention to the letter O and the digit 0; do not substitute one for the other when checking a match. Use the linked official notice as the reference, rather than a shortened social-media list. If the printing is unreadable or you cannot confidently identify your can, pause use and contact Henkel instead of guessing from the packaging colour or purchase date.
For an affected can, the remedy announced in Canada is a refund through the place of purchase. Before making a special trip, contact that seller and explain that you are returning a product under Health Canada recall RA-82649. Have the product name and lot code ready, and locate your receipt or online order confirmation if available. The notice does not spell out a universal receipt requirement or promise a particular processing time, so ask the seller what it needs rather than assuming an ordinary change-of-mind return policy applies. If you bought online, ask for the recall return procedure before shipping anything. Keep a record of the seller's instructions and the refund request; that makes follow-up easier without requiring you to repeat the whole history.
Henkel's customer-support contacts provide another route when the seller cannot answer a question or a lot code is unclear. The recall lists skpcanada-support@henkel.com, English telephone support at 1-800-234-4672 and French support at 1-800-463-3081. Check the notice for service hours and the relevant time zone before calling. Describe the exact product, code and condition of the package; a clear label photo can help if it can be obtained safely. Do not assume a similar-looking replacement on a shelf is outside the recall without checking its lot. If you need another styling product immediately, compare the size and price of alternatives against what you actually use. There is no verified replacement discount in this notice, and buying several backup cans is not required to resolve the recall.
An incident report is separate from a refund request. Health Canada encourages consumers to report injuries, near misses, property damage and products that could harm someone because they do not work as intended. Its consumer-reporting guidance asks for details such as what happened, when it happened, the product's name and brand, where it was obtained, and any relevant photos. For online purchases, retain the listing URL and order information where available. You do not need to submit a report simply to tell Health Canada about a recall it has already published. However, your own leaking-can incident, damage or near miss is different information. Record what you observed without recreating the problem, and follow the reporting link in the source trail if you have a safety incident to describe.
The useful shopping takeaway is to check existing stock before spending more. Look at the mousse you are using and any unopened spares, and let household members who share the product know if a can matches. If you gave this exact product to someone else, pass along the official recall link so they can check their own code. Avoid forwarding a blanket claim that all products from the brand are affected. Revisit the government notice before arranging a return because recall information can be updated. For now, the confirmed Canadian action is narrow and practical: identify the specified 200 mL product and affected lot, stop using it, and pursue the announced refund through the seller. A brief label check is more useful than replacing an entire shelf of unrelated toiletries.
Source trail: Health Canada â Schwarzkopf Professional Osis Grip Mousse recalled due to injury hazard: https://recalls-rappels.canada.ca/en/alert-recall/schwarzkopf-professional-osis-grip-mousse-recalled-due-injury-hazard Noovo / CTV News â Un produit capillaire Schwarzkopf rappelĂ© en raison dâun risque liĂ© Ă lâemballage: https://www.noovo.info/nouvelles/societe/article/un-produit-capillaire-schwarzkopf-rappele-en-raison-dun-risque-lie-a-lemballage/ Health Canada â Report an incident involving a consumer product or cosmetic: Consumers: https://www.canada.ca/en/health-canada/services/consumer-product-safety/report-incident/consumers.html